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Our response
to Covid-19

We are here to support you at this difficult time and we are working hard to ensure that your health, wellbeing and study is at the centre of our hearts and minds. 

EQUALS are monitoring the situation regularly for the safety of our community.  While our campus is closed to the public,  access to campus services are available to students and our admissions and service teams are here to see that operations continue during the COVID-19 pandemic.    We will continue to update students and members of the public via this page.  Existing students should monitor also their emails and EQOnline for updates. 

The following information has been prepared from a variety of government and other reputable sources.  We hope that it may help in answering questions you may have about COVID-19.  It has been prepared based on the priorities you have shared with us – your health and wellbeing, employment, financial support and where to find accurate information. 

Remember we are here for you.

Visit us in person at 54 Currie Street.  Limited numbers of students are permitted on campus.  Access to most services are available.

Chat with us live via the option on our homepage.  If you know the name of the person you need, please email them and we will respond as soon as possible.  

We’re also here to take your calls and emails. 

If you need to leave a message, we will call you back as soon as possible. 

Admissions  08 8110 1200.  Email us at or click here if you’re ready to lodge your application. 

Student Services 08 8210 8400.  Existing students can log a support ticket here,


Current Learning Arrangements

EQUALS has taken the decision to continue suspension of face-to-face learning at EQUALS during the second study period. This will mean that our campus  will be closed for theoretical class delivery. Our staff and educators will continue working during this time and students will be able to contact them via email or telephone.  Please note that from the 18th May 2020, Student Services is open to the public (entry conditions apply) and a limited number of students are permitted on campus.

How long will I be studying remotely for?
EQUALS will reopen the campus as soon as it is safe to do so.  Following advice from government and when it becomes safe to do so,  We will communicate with you about this in a future Student News Broadcast.  
What about simulations and practical training?
During Study Period 2, some groups will be offered the opportunity to attend modified, intensive simulation on campus to allow course progress to continue. These offerings will be discussed with you by your Educator and in consultation with a COVID-19 screening and declaration process.
What are my obligations?
It is important to note that you are required to continue with learning and assessment obligations unless you are on leave or deferral.  EQUALS we will continue to monitor course progress.  International students must continue to maintain their visa obligations. 

It is important to note that students are required to continue with their learning and assessment obligations unless they are on leave or deferral, and that we will continue to monitor course progress.

Why have we made this decision? 

EQUALS has made the decision to pause face to face teaching for a number of reasons.  Importantly, we are taking this action in support of the government’s efforts to slow the spread of the COVID-19 and to protect our student, staff and educator community.  During the closure period EQUALS will also be taking steps to assess and redesign delivery modes which support social distancing and remote support.

We are committed to working with all of our stakeholders. We believe that from this challenge and adversity lies the seeds for new opportunities and improvements.   With this in mind we are grateful to receive feedback regarding your experiences and we will be taking steps to monitor student participation and progress.  Support will be available to students through a number of channels. 

Accessing learning and assessment content 

Educators will upload recorded presentations (including PowerPoints with voiceover for your learning). This will include details on Assessment requirements for the unit.

You will be required to participate in the Forum discussion in each unit of competency in EQOnline and your Educator will support and monitor your participation.  Participating and responding to discussions will help ensure you are demonstrating knowledge.

Physical simulations/practical assessments will be rescheduled to be undertaken on campus. We will be closely monitoring the pandemic and will provide further information on this as circumstances evolve.

How do I access support?
For course related enquiries, access your unit discussion forum in EQOnline (Moodle); 

Contact Student Services via phone support at 8210 8400;

Log a support ticket using this online form.


Helping You to Find Employment 

Our industry partners are looking for new staff across a range of industry areas. If you are looking for employment, this is an important opportunity not to be missed. As a valued member of the EQUALS community, we invite you, our students and alumni, to submit your expression of interest via this online form.

We will then assist our industry partners by providing them with application information that meets their criteria.  Register with EQUALS Employment Network here

Other Employment links 

The following websites are routinely updated with new opportunities for employment.

Visit Study Adelaide’s Employment page here.

Explore careers with Serco here.


International Students – you are an important part of our community 

If you need help to purchase food, assist with rent or bill payments we urge you to contact any of the providers named below.  Remember it is OK to ask for help.

Services, including food, are free and accessible for students with a student ID.

Anglicare SA – For an appointment, call 1800 061 552 (Northern Adelaide) or 1800 748 149 (Southern Adelaide)

Baptist Care SA – For an appointment, call 08 8118 5200 (Eastern Adelaide). Or visit the Baptist Care Community Food Hub located at 216 Wright Street in the city (open Monday to Thursday). Bread, fruit and vegetables are free, and all other items are heavily discounted.

Foodbank – Open Monday to Friday, the Foodbank Food Hubs are located in Bowden, Christies Beach, Edwardstown and Elizabeth. Bread, fruit and vegetables are free and all other items are heavily discounted.

UnitingCare Wesley Bowden – For an appointment, call 08 8245 7139 (Western Adelaide).

Uniting Communities – For an appointment, call 08 8202 5846 or to visit, find locations at the Uniting Communities website. They offer food and chemist vouchers, assistance with bills and expenses and access to no interest loans. 

Accessing Superannuation

Students who have been here longer than 12 months who find themselves in financial hardship will beable to access their Australian superannuation.

The Government will undertake further engagement with the international education sector who already provide some financial support for international students facing hardship. For example, we understand there are some education providers that are providing fee discounts to international students.

The Government will also be flexible in cases where Coronavirus has prevented international students meeting their visa conditions (such as not being able attend classes). 

All Students

Financial Support 

If you are experiencing hardship as a result of COVID-19, we invite you to contact our finance staff to discuss how we can help in your personal situation.  Schai Assis can be contacted at

Government assistance for students (including international students and other temporary visa holders)

The Federal Government has announced plans to allow people affected by the COVID-19 (coronavirus) outbreak to apply for early release of their superannuation.

If you are eligible, you can access up to $10,000 of your super before 1 July 2020 and up to a further $10,000 from 1 July 2020 for around three months. Please note that you can only make one withdrawal in each financial year.

For more details, visit the Australian government webpage here.

Food and Care 

Care Vouchers 

We want to make sure you are able to take care of yourself.  This means having access to nutritious food and household necessities.

If you are suffering hardship as a result of the coronavirus pandemic you may request a Care Voucher to help purchase food and other necessary items for your household.  

Eligible students can make their EQUALS Wellbeing Request here.

Fresh Food

Our friends at Pathways Community Centre in Adelaide’s North East will assist those in need of fresh food.  They have opened their hearts and arms to assist you.   Please check their Facebook page for opening hours.

Collection of Certificates and Statement of Attainments 

Qualifications and Statements of Attainment are still being processed as usual. 

You can still collect your qualification.  Please call Aurora to arrange a collection time. Alternatively, we will send them via Australia Post.  Express and/or Registered mail available at an additional cost.

Stay Up to Date

Download the Australian Government Coronavirus Australia app in the Apple App Store or Google Play, or via a WhatsApp channel on iOS or Android, to receive the latest official advice and information. It builds off the improved content aggregator via the Australian government website.

If you are an international student, either in Australia or overseas, you may need to refer to consular services and registration.  Visit the DFAT website for Australian embassies and consulates overseas and foreign embassies and consulates in Australia.


Your Health and Wellbeing 

COVID-19 is affecting everyone’s wellbeing in different ways. There are some proactive steps you can take to maintain a healthy emotional state. It is important you stay connected with family and friends via telephone, email or social media during this time. 

Build your immunity. Now it is especially important to eat healthily, exercise at home or by taking a walk around your neighbourhood.  Make sure to practice ‘social distancing’ (a minimum of 1.5m apart). Keep your mind occupied with activities like your studies, cooking, reading, music and art

Please contact us if you are feeling anxious or overwhelmed.  We are here to help you.

Lifeline also has good advice and the ability to call, text or chat online for support. Visit Lifeline’s website or call 13 11 14.  

Other Australian links to key mental health information to support you during this COVID-19 outbreak.

What is Coronavirus

The coronavirus (COVID-19) situation is changing rapidly. To understand more about the virus as well as how you can help prevent others becoming infected, the Australian Government has created a Coronavirus Health Alert page.  This page is updated regularly and provides up to date factual information.  Access the Coronavirus Health Alert page here. 


Symptom Check

The Australian Government has created an online Symptom Checker if you are concerned that you may have symptoms consistent with Coronavirus.  Click here to answer questions about your symptoms and see if you need to seek medical help or get tested. 

Help Stop the Spread  


Dedicated COVID-19 clinics are open across metropolitan and regional South Australia. Click here for a list of services.

South Australia Government Information

For essential information on COVID-19, visit the dedicated South Australian government webpage here.

Australian Government Information

Make sure you have the facts. Australian health and safety information on COVID-19. 

Australian Health Department Covid-19 Health Alert website updated daily

Australian Health Department Covid19 publications info updated daily

Health Direct – COVID-19 coronavirus in pictures 

Recognise the signs and symptoms

Self-isolation (self-quarantine) for coronavirus (COVID-19)

World Health Organization – coronavirus disease (COVID-19) outbreak


Last updated: 20 May 2020
































































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