Student Handbook

Getting ready to apply? Find out what you need to know right here.

VET Students – access your Student Handbook and International Student Prospectus.

Higher Education Students – access your Student Handbook.

VET Required & Recommended Resources

You can also access the Required & Recommended Course Resources for your course. Remember we’re here to help. If you need assistance or support please contact us.

Complaints & Appeals

We strive to protect the best interests of our students and clients, and our team is committed to supporting you in any way we can. However, if something does go wrong, we want to know about it and have the opportunity to remedy the situation wherever possible.

A complaints (also known as a grievance) process has been established to ensure that those student concerns are treated in a transparent, timely and just matter. EQUALS ensures that students have access to a fair and equitable process for dealing with grievances and provides an avenue for students to appeal against decisions that affect their progress. A grievance may be lodged within a fair timeframe.

In the first instance EQUALS recommends all students read the Grievance Handling Policy & Procedure (Academic and Non Academic).

Students wishing to lodge a grievance/appeal are requested to do so using the Formal Grievance Form.

Should a student wish to appeal a decision or a proposed action, they will have 28 working days to lodge their appeal.

Eqonline & Student Portal


This will prompt you to login to your Office 365 Account, and then direct you to the your Apps page. From there, you can access your Student Portal and EQOnline. Enter your Portal username (your registered email address) and Portal password.

Access EQOnline via the e-learning link in the left hand menu. Use other menu items to: view your timetable and room schedule; update personal details; monitor attendance; view unit results; and view CANs (where relevant).

Forms & Downloads

Please visit our forms and downloads page for more information about fees schedules and other useful documents and forms.

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Our Library

EQUALS holds over 1200 titles, hard copy and electronic titles in areas directly relevant to your area of study. Our library has texts and other resources across a range of study areas, including:

  • Human Services
  • Health & Allied Health
  • Nursing & Advanced Nursing
  • Business & Administration
  • Leadership & Management
  • Personal Development & Career Planning
  • Community Services
  • Mental Health
  • Ayurveda and Remedial Therapies

You can access our Library Catalogue via the Student Centre on EQOnline (Moodle) and current students are encouraged to borrow resources.

QUIET STUDY AND INTERNET FACILITIES Students are welcome to use quiet study and/or internet facilities upon request.  These services are provided to support your studies.

STUDY SKILLS EQUALS offers individual academic support and study skills workshops for students. During these interactive sessions, students learn about academic writing, referencing systems, good study skills and habits, time management and research skills.

LITERACY & NUMERACY SUPPORT Students who require extra support in the area of literacy and numeracy support may be able to participate in workshops designed to help them in their areas of need. If you would like to know more about receiving literacy and/or numeracy support sessions, please contact Students Services here.

Recognition Pathways

VET Applicants and students are eligible to apply for credit transfer (or national recognition).  EQUALS recognises qualifications and Statements of Attainments issued by other education providers.

Credit transfer allows the unit of competency previously achieved to be recognised when you are enrolling in another course. It is important to remember that national recognition is not Recognition of Prior Learning (RPL).

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Policies & Procedures

A range of policies and procedures are available on EQUALS’ website for stakeholders to view.

As policies and procedures are subject to change without notice please access the current version from the link below.

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Send us your feedback

Can we help you solve a problem? Or perhaps you would like to make a suggestion for improvement.

We ask for your feedback so that we can improve our service to you.

Please complete our Contact form and one of our team will contact you (if you have provided your contact details). We aim to respond to enquiries within 2 business days.

Sexual Harrassment and Assault

As part of a safe EQUALS community, we all have the right to respect and the right to speak and act for our own wellbeing.

EQUALS is committed to creating a healthy, safe and respectful environment; one that genuinely celebrates the rich diversity of our community of students and staff.

This means we strive to ensure our learning environments are free from bullying, discrimination, harassment and sexual violence.

If you, or someone you know, has been affected by an incident of sexual assault or harassment, support is available.

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Report an incident or hazards

At EQUALS, we want to keep everyone in our community as safe as possible and ensure that everyone goes home at the end of each day as safely as they started when they arrived or interacted with us.

If you experience a near miss (or a close shave or threatening incident) and don’t report it, it could lead to another person’s injury.

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